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Frequently Asked
Questions
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Q: What services are included under Healthcare
Services?
Ans : Healthcare services consists of Proactive
Healthcare Services and Reactive Healthcare packages.
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Q: What is the duration for availing the Healthcare
Packages?
Ans : These packages are available for a maximum
of three months from the order date.
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Q: What kind of medicines can be arranged in Medicine
Delivery Service?
Ans : Medicines prescribed by the doctor after your
health checkup which are available at the local medical
shop can be arranged for through this service.
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Q: Can the medicines be arranged without the Doctor’s
prescription?
Ans : No, medicines cannot be arranged without the
Doctor’s prescription.
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Q: If the medicines are not available would they be
arranged from a neighboring city or somewhere else?
Ans : Yes, we can arrange the medicines from a
neighboring city if it is not available locally but
actual charges for transportation & others have to be
borne by the end user.
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Q: Are there any additional expenses apart from the
cost of the package in Health Care Packages?
Ans : All checkup charges/ consultancy charges as
mentioned in the package are included in the cost of
package. However, the consumer will bear cost of checkup
other than that mentioned in the package, the cost of
medicines and other items used for treatment if any.
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Q: Any discounts available for high end user?
Ans : Atharveda Healthcare offers up to 10% off
to its lifetime members on all the listed services
(excluding shopping services). Any other discounts if
available/applicable would get reflected on the website
accordingly from time to time.
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Q: What is Gift a Health?
Ans: Our healthcare services look after the
health of your family and loved one while you are away
as it might not always be possible for you to be present
with them all the time. We enable you hassle free
medical assistance just a click away, and we are here to
help you with that.
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Q: To whom are the services provided
Ans: Our services can be availed by everyone to
take care of all their needs in India.
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Q: Who is a Health Manager?
Ans: Health Manager are non-medical qualified
executives who will take care of all your needs and are
on call 24x7. They have undergone extensive training in
soft skills development enabling them to carry out their
duties with empathy, patience and the dedication to
serve.
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Q: How do I avail the services?
Ans: You can avail our services by either logging
on to our website or calling our customer care.
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Q: What are the services offered?
Ans: Gift a Health offers Packages of “ Health
Check Ups” as gifts with various ‘value-adds attached
like gift coupons of discounts & services.
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Q: How many times will the Health Manager visit
the home in a month?
Ans: The Health Manager will visit the family
member as per the service requested by the customer. The
customer can choose from the options available on the
website.
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Q: For what purpose will the Health Manager
visit?
Ans: As per customers' request (restricted within
the services framework of Atharveda Healthcare Private
Limited)
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Q: What kind of services will Health Manager
provide under this package?
Ans: 'Health Manager on demand' service comprises
of various services such as accompanying the customer/
family member during health checkups, assisting the
family member during hospitalization or during any other
situations.
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Q: Is it possible to call the Health Manager at
any time?
Ans: The 'Health Manager on Demand' service has
to be requested a minimum of 48 hours before the
requirement or need.
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Q: If the quality of arrangement is not good, who
takes the responsibility? The company or the third
party?
Ans: In case the quality of arrangements is not
good, it shall be the sole responsibility of the vendor.
The company is just a facilitator who shall identify
vendors and make them available for fulfilling the event
management related requirements of the customer.
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Q: Does the service also help in providing
prospectus and admission form from different locations?
Ans: Yes. If required.
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Q: Does the company help in getting admission
also?
Ans: No.
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Q: What are the cancellation terms?
Ans: Once a customer subscribes for the service,
it will be valid for up to 3 months & cannot be
cancelled in between.
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Q: I would like to request a catalog?
Ans: Giftahealth does not offer a catalog, but
everything you see on our web site can be purchased at
just a call.
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Q: What are the delivery time?
Ans: Once an order is placed the delivery would
reach your giftee within 4 to 7 days of delivery. Incase
of
immediate delivery an separate request is to be made.
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Q: Can I order for any place other than Mumbai
Ans: Sorry. Currently we have our merchandise
outlets only in Mumbai
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Q. I am having problems with an existing order:
Ans: Gift a Health specializes in giving gift
recommendations — we do sell merchandise directly from
our web site. If you purchased an item from one of our
website, please contact us directly to resolve your
problem. You should have received a confirmation email
from the website when you placed the order.
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Q: Do you have business options if I am a
retailer and would like to sell my merchandise on
www.giftahealth.com.
Ans: Visit our web site for more information.
Contact us for further details
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Q: Do you have business options if I am a
wholesaler and would like to sell my merchandise on
www.giftahealth.com: We specializes in giving
gift idea recommendations — we do not sell merchandise
directly from our web site.
Ans: Visit our web site for more information on
how to participate as a retailer or reseller.
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